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What are human hair extensions?

Hair extensions are accessories that can be clipped or bonded into your own hair to add extra length or volume. If you’re new to the world of hair extensions then these are perfect for you! Clip-in hair extensions are very easy to place in your own hair and have the added bonus of blending in to your hair to be virtually undetected by everyone around you!  They can easily be attached simply by clipping them into your hair with the clips that come pre-attached and can be removed just as quickly. Full instructions are provided with every hair extensions set.

How long does my hair have to be to use hair extensions?

There is no rule with regards to how long your hair has to be. For best results your own hair would be at least down to your shoulders to ensure that the extensions blend well with your own hair and therefore are not easily detectable, but we do have many customers that have achieved a great look with shorter hair. If you are at all unsure why not send us a photos and a member of our trained staff will advise on the best option for you.

I can’t find the right hair colour, what should I do?

For some people choosing hair extensions is very easy. And for others it can be difficult to get an exact match to your own hair. If you are struggling to find the right colour we certainly can help! Just send us a photo of your hair and one of our qualified staff will recommend the best colour to match – either exactly or by colour that would blend best!

How long should my hair extensions last?

This will all depend on how much you use them and how well you care for them. Generally they should last between 3-6 months. Full aftercare details are provided with each purchase

What does Remy / Remi mean?

Remy (also referred to as “remi”) is not a brand but rather a grading system for human hair extensions. When purchasing remy hair you are getting hair that is confirmed as “cuticle correct”. This means that the hair is prepares so that every strand flows in the same downward direction. This is a must for human hair extensions as it means they extensions will flow naturally with your own hair and be far less likely to matt or tangle when worn.

Can I straighten and Curl my hair extensions?

Yes you can! In fact you can treat them just like you would your own hair! Just remember that, like your own hair, human hair extensions are not indestructible so treat them with care and respect! Unlike your own hair, extensions are no longer receiving nutrients from your scalp so excessive heat can shorten the life of the extension due to this we would always recommend using lower heat where possible and allowing the hair to try naturally rather than using a hair dryer where possible.

Can I dye my hair extensions?

We strongly advise that you do not dye hair extensions and instead purchase the correct colour for you. Although it is possible to dye hair extensions, unexpected results may occur depending on the quality of the dye and the skill of the person doing it. If you really must dye the hair then a shade lighter or darker is likely to take ok. Making drastic changed from dark brown to bleach blonde, for example will damage the hair and shorten the usable life of the hair.

Please note that we will not accept returns on any hair that has been dyed.

How long does delivery take?

We offer a standard delivery service on all orders which is sent via the royal mail 1st Class Recorded service (1-3 working days), we also offer an upgraded service for £5.99 for next day which is dispatched via courier. Please note for next day service orders must be received before 1pm and delivery only takes place Monday to Friday .

Some items are held in stock, other items may have to be ordered from a supplier/manufacturer and so it may take longer for us to despatch your order. Each product display's an in stock message or an expected lead time until the item is back in stock. You can still order items that are out of stock.

How can I pay for goods?

You can pay online using a credit/debit card. We do also accept payment via Paypal and Google checkout. If you wish to pay by cheque or postal order, please add the items you wish to order to the shopping basket and select 'go to checkout'. You will then be required to register your details if you haven't done so already. Once your details have been filled in, you can select either credit card payment option or Paypal order option. Please note that we do not accept payment via cheque.

Is your website safe and secure?

Absolutely! To make sure you are protected we use Sagepay to handle all of our online payments. This means that all of the details that you enter when making payment are encrypted through a 128-bit SSL certificate. We will never keep any card numbers on our server and no one at our offices has access to this data.

How can I check my order?

If you have any problem with your order or it has not arrived within the expected time, please call us on 01482 474786 or email us at info@aurahairextensions.co.uk and we will be happy to help you find out the information that you need. Please be aware that security checks will be make so please ensure you have as much information on your order to hand as possible.

I have not yet received my order.

Most orders are usually delivered within 1-6 working days, depending on the delivery option selected. Occasionally, due to postal delays, they may take longer. Please contact us if you have not received your order, and we will start looking into this for you straight away. It may also be worthwhile contacting your local Royal Mail sorting office, as it is possible they have tried to deliver your package, but were unable to do so. We apologise for any inconvenience a delay may cause you.

What happens if my order is not in stock?

All our products on the web site display an in stock message or an expected time until they are back in stock. The times displayed are only a guide and could be a little longer or even shorter. If items in your order are out of stock, don't worry, we aim to get out of stock items back in stock as soon as possible. If you order more than one item, you can choose whether to have the order shipped together, or for the items to be shipped to you separately as they come into stock.

I have ordered the wrong item.

If you have made a mistake with your order, please contact us as soon as possible and we will try to rectify this for you. If your order has already been despatched to you, we will be unable to change the order for you. Please return the goods unopened to us, so that we receive them back within 7 days and once we receive the item back, we will be able to exchange your order or refund you, as per our terms and conditions

An error has occurred with my order.

On the rare occurrence that an error should occur with your order and you receive incorrect goods to those ordered, please contact us via email or phone to notify us of this initially. Please then return the incorrect item unopened to the address below via recorded delivery within 7 days. As soon as we receive the item back, we will have the correct item sent out or refund you. We apologise for any inconvenience that any such errors may cause.

My goods are faulty or have been damaged in transit.

Please return the item to the address below via recorded delivery, including the invoice and make a note explaining the reason for the return. Faulty/damaged goods have to be returned to us within 7 days. As soon as we receive the item and it has been tested we will either refund your money or send a replacement, whichever is requested. We apologise for any inconvenience this may cause you.

Aura Hair Extensions,
BERRIEDALE TRANBY LANE,
SWANLAND,
NORTH FERRIBY,
EAST YORKSHIRE,
ENGLAND,
HU14 3NG

I can't find what I'm looking for on the website.

If you can't find the item you are looking for on the website, please email or phone us and if the item exists, we should usually be able to get this in stock for you

What happens If I'm not in to receive my order?

Delivery is usually via Royal mail. Some orders may also require a signature on arrival. If the order does require a signature and there is no one in at your address to sign for it, it will be taken to your local depot and a note will be left for you to notify you of this. The item will be stored at your local depot for at least 7 days waiting for you to collect it. Unfortunately, no instructions can be given to the delivery staff to leave the order elsewhere. Please note that once delivery has been made to your selected delivery address, the goods are then your responsibility.

Please note that any goods being returned to us as undelivered will incur a restocking fee or the cost of redelivery.

My card has been declined - what does that mean?

It means that the payment was unable to be processed from the card digits you have given us. There are a number of reasons for this, such as wrong card digits entered on your order form, insufficient funds, the card issuing bank experiencing technical difficulties or the card issuing bank declining the payment until they receive further verification from the card owner. If your card has been declined, please check with us that we have the correct card digits for yourself and if so, please get in touch with your bank and they will tell you the reason it has been declined.  Payments may also be declined if a different shipping address is provided from that of the registered card address.

I have forgotten my login email address?

Don't worry if you have misplaced your login email address, simply email or ring us with your name and address and we will re-send these for you. Please note this may be subject to various security checks before we release the details.