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Cancel an order

You have a right to cancel your order before despatch or within seven working days after the date of delivery by sending either written notice of cancellation to:

Aura Hair Extensions,
Berriedale Tranby Lane,
Swanland,
North Ferriby,
East Yorkshire,
England, HU14 3NG

or emailing us at info@aurahairextensions.co.uk quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. Once you receive the cancelled order please return the item back to us with seven days of receiving the parcel.

Please be aware that any goods being returned must be unused and not removed from their gold Hygiene packaging bands otherwise we have the right to refuse your return and you will be responsible for the postage cost to return the items to you.

Returning unwanted/non faulty goods

We ask that you return unwanted goods to us within 7 days of the cancellation of your order. You are responsible for the cost of returning any unwanted goods to us. If you do not return the goods to us as requested, they must be made available for collection and you will be charged the cost of recovering the goods from yourself. Goods must be returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession. We ask that any goods that are in sealed packaging and are clearly visible without the need to open the packaging remain unopened. If any of these conditions are not met, you will be charged to cover the loss in value to the goods. With the exception of faulty goods we cannot accept returns of used goods due to hygiene reasons. Any unwanted goods being returned to us must be properly packed and addressed, with adequate postage and sent with a reputable carrier. We recommend sending goods back using recorded/registered delivery with insurance from Royal Mail. Please note it is our policy to refund by way of the original purchase method of payment.

Returning faulty or damaged goods

If your goods arrive faulty or damaged, or a fault becomes apparent in the first 7 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned and tested. Please contact us before you return any goods you believe are faulty, as some problems can be rectified without the need to return the product. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, please enclose your order reference, contact details and a short description of any fault and then send to the address above. After such time you have a further warranty for the duration of twelve months after the purchase date with the manufacturer .