All purchases are dispatched same day when purchased before 1.30pm. Orders after this time may be dispatched same day otherwise dispatched Next day (within 24 hours), excluding weekends and bank holidays, on a fully insured, tracked service, upon receipt of cleared payment(s).
Our chosen courier will require a signature upon delivery without exception and we can not provide additional special information for the delivery driver. However, should you foresee any problem with your delivery please notify us immediately.
Delivery will take place between the hours of 8am to 5pm, Monday to Friday so please specify an address where there will be someone to sign for your purchase within this time frame. We are happy to delivery to a work address or any other address that you specify but this address must be supplied when purchasing / checking out.
In the event that our chosen courier is unable to gain a signature upon delivery, your purchase will be taken to your local depot and a delivery calling card should be left, with details on how to contact them to rearrange delivery or collection. Should you not contact them within a set time frame your purchase will be returned to us.
Should your purchase be returned to us for any reason you will incur a redelivery fee of £7 (inc VAT) for your item to be sent out again. No returned items will be dispatched again until this fee has been paid in full.
In the event that you supply an incorrect address in part or in full, and successful delivery is made (to the incorrect address) we will be unable to do anything further and you will not qualify for a refund. Therefore, we urge you to double check your address details before submitting them.
Most orders will be received within 24 hours of payment and dispatch (excluding bank holidays and weekends). Should for any reason your purchase not arrive within 5 working days at the very most please contact us immediately so that we can solve any problem that may have arisen. It is your responsibility to contact us and in the event that prior contact is not made and your item is returned you will be charges a redelivery fee as set out above.
All order made from outside of the UK must contact us first for a delivery quote without exception.
Tracking numbers and details are available upon request.
We reserve the right to cancel any order without prior permission or contact.
Should your purchase be lost or damaged in transit you will be offered a refund or exchange.
If for any reason you are unhappy with your purchase, we will accept your item back under the following conditions.
• Your purchase must be unused and not removed from the gold hygiene packaging bands
• Your purchase must be returned in its original packaging and include all the original parts
• You have contacted us in writing prior and we have agreed to accept you item back.
• You will be issued a return code upon doing so.
Should you not adhere to this criteria your return will not be accepted and you will be liable for all resulting cost of returning the item to you.
All returns are subject to a restocking fee of £5 per item.
In the event that your item is damaged in transit or faulty in any way you will be given an exchange or refund completely free of charge